Ticket Bot

Configure ticket system settings

You haven't connected a Discord bot yet. Connect your bot first to configure settings.

Please configure your server in Bot Settings first before configuring ticket settings.

Owner Role

Full access to all tickets and settings

Staff Role

0 selected

Can view and respond to tickets

Ticket Panel Channel

Where the ticket creation panel will be displayed

Transcript Log Channel (Optional)

Channel where ticket summaries will be posted after closure

Transcript Log Pings

Disable to prevent @mentions from pinging anyone in the log message

Add categories where new ticket channels will be created. If you add multiple categories, users will see a dropdown to select their ticket type.

Free plans can configure up to 5 ticket categories. Upgrade to add more.

Auto-Delete Transcripts After

Premium

Customize transcript retention period (Premium feature)

Require Email Verification Before Ticket Creation

Default is OFF. Users will receive a verification link and a 6-digit code via email.

Re-verify Every Ticket

If enabled, users must verify again each time they open a new ticket (even if they verified before).

Block VPNs / Proxies During Verification

Premium

Premium feature. When enabled, verification requests from VPN/Proxy IPs will be blocked.

Max Open Tickets Per User

Global limit across your server. Set to 0 to disable limits.

Ticket Inactivity Check

When enabled, tickets with no messages for X days will prompt users to close or keep open.

Inactivity Days Threshold

Number of days without messages before prompting. If no response within 48 hours, ticket auto-closes.